tErms & cOnditiOns

These Terms & Conditions (“Terms”) govern your use of smoo.com.my (the “Website”) and any order you place on it. The Website is operated by T&L Slimming Global Sdn. Bhd. (Company Registration No. 201601024428 (1195367-T)), trading as smoo (“we”, “us”). “You” means the person browsing the Website or placing an order.

By placing an order you agree to these Terms. How we handle your personal data is set out separately in our Privacy Policy, and how we deliver and handle returns in our Shipping & Refund Policy — both form part of these Terms.

The short version: you must be able to enter a binding contract. Your order becomes a contract when we confirm it after verifying your payment — not when you place it. Prices are in RM. Cabin-size acceptance is always the airline’s call, so check your airline before you fly. Nothing in these Terms takes away the rights the Consumer Protection Act 1999 gives you.

1. Who can order

You must be at least 18 years old and able to enter into a binding contract. By ordering you confirm that you are. Orders are for personal use; if you want to buy in bulk or for resale, contact us first for written agreement.

2. Your cart — no account needed

There is no account to create on the Website. Your cart is stored in your own browser, so clearing browser data or switching device will empty it. Items in a cart are not reserved, and are not held at the price shown until an order is confirmed.

3. What we sell

We sell the smoo cabin suitcase and GlideOn wheel sets — travel goods. They are consumer products for carrying belongings; they are not certified for any specialised purpose (for example, protecting fragile, hazardous or high-value items), and no product on this Website is a medical or safety device.

Wheel swapping is designed to be done by you, using the supplied allen key and our guide. Use reasonable care when swapping wheels; damage caused by tools other than the supplied key, excessive force or modification is not a manufacturing defect.

4. Cabin sizing — the airline decides

Our case is designed to cabin dimensions accepted by most major airlines. However, size and weight limits differ between airlines, change from time to time, and some carriers are stricter than others. Whether a bag is accepted in the cabin is always at the airline’s discretion at the gate — please check your airline’s current cabin baggage policy before you fly. We cannot guarantee cabin acceptance and are not liable for airline charges where a bag is gate-checked.

5. Prices, promotions and product information

• Prices are shown in Malaysian Ringgit (RM) and include any tax we are required to charge in Malaysia. Any shipping cost is communicated before you pay — see the Shipping & Refund Policy.
• We take care to describe, photograph and model products accurately, but colours can look different between screens, translucent wheel colours vary with light, and finish may vary slightly between production runs. The 3D viewer and product images are illustrative.
• Prices and promotions can change at any time before you place an order. The price shown at checkout when you order is the price that applies.
• If a price, discount or stock level on the Website is obviously wrong — a clear typographical or system error — we are not obliged to sell at that price. If your order is affected we will contact you to confirm or cancel it, and if you have already paid and choose to cancel, we will refund you in full.
• Promotional offers: we may run discounts, signup offers or promo codes from time to time. Unless stated otherwise where the offer appears: a promotional discount is one use per customer, has no cash value, cannot be combined with other offers, and may require a valid email signup. Promotions apply only to orders placed while they are running; we may change or withdraw a promotion for future orders at any time, and may decline a discount where we reasonably believe it is being abused.

6. How an order is made

• Before you confirm, you can change quantities, remove items and edit your details on the checkout page. Please check your delivery address and phone number carefully — most delivery problems come from a wrong address or an unreachable number.
• When you place an order you receive an order number and our bank transfer details. That is an order acknowledgement — it confirms we received your order, but it is not acceptance of it.
• A contract is formed only when we verify your payment and confirm that your order has been accepted and is being prepared for dispatch.
• If payment is not received within 3 days of ordering, the order may be cancelled without further notice.
• We may decline an order, and will tell you why and refund any amount paid in full, if: the item is out of stock; there was a pricing or listing error; we cannot verify the payment; we cannot ship to your address; or we reasonably believe the order is fraudulent or is for commercial resale without our agreement.
• If you spot a mistake after ordering, contact us at once at hello.smootravel@gmail.com. We will correct it if the parcel has not yet been dispatched.

7. Payment

Payment is by bank transfer to the account shown at checkout. The transfer happens entirely inside your own banking app — we never see or store your banking credentials. Your order is released for dispatch once we have verified the payment against the receipt you upload (or against our bank records). If an amount received does not match the order total, we will contact you to resolve it before dispatch.

8. Delivery, cancellation, returns and refunds

These are set out in our Shipping & Refund Policy, which forms part of these Terms. In summary: risk in the goods passes to you on delivery to the address you gave us; you can cancel free of charge before dispatch; faulty or wrongly-sent items are put right at our cost; change-of-mind returns are not accepted after delivery.

9. Warranty — three separate things

• Your statutory rights (free, automatic): under the Consumer Protection Act 1999, goods must be of acceptable quality, safe, durable and fit for their common purpose. If they are not, you are entitled to a remedy. These rights cannot be signed away and apply whatever else is written here.
• SMOO Care (included): 12-month shell warranty against cracking caused by manufacturing defects, and 30-day out-of-box cover for GlideOn wheel sets, as set out on our SMOO Care page, which forms part of these Terms. It does not cover impact damage, misuse, normal wear and tear (scratches, scuffs), cosmetic changes over time, unauthorised modification, or airline handling damage.
• Airline damage: not a warranty matter — it is claimable from the airline. Report at the baggage counter before leaving the airport and file a PIR; we’ll guide you through it.

SMOO Care does not shorten your statutory rights: those last as long as is reasonable for a product of this kind, price and expected life, which can be longer than the stated warranty period. Keep your order number for any claim.

10. Your rights under Malaysian consumer law

The Consumer Protection Act 1999 applies to your purchase and takes effect notwithstanding anything to the contrary in these Terms. Nothing here excludes, restricts or modifies any guarantee, right or remedy that Act gives you, and if any part of these Terms would have that effect, that part does not apply to you.

If we cannot resolve a complaint between us, you may bring a claim to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) for claims within its limit, without needing a lawyer.

11. Using the Website

You agree not to: interfere with the security or operation of the Website; tamper with prices, promo mechanics or order data; attempt to extract its source code, data or product content by scraping or automated means; place fraudulent or fake orders; or use the Website for any unlawful purpose. We may update, change or withdraw products, prices and features, and may suspend the Website for maintenance or security.

12. Reviews, photos and anything you send us

If you send us or tag us in a review, photo, video or testimonial, you keep ownership of it and you give us permission to use it in our marketing, on the Website and on our social channels, with credit where you have asked for it. You confirm it is your own, that anyone shown in it agreed to appear, and that it is honest. We may decline to publish or may remove content that is false, offensive or infringes someone else’s rights.

13. Intellectual property

The Website, its text, images, 3D models, design and the “smoo” and “GlideOn” names and logos belong to us or are used under licence, and are protected by law. You may view and share pages for your own personal use. You may not copy, reproduce or use our content or marks commercially without our written permission.

14. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill.

We do not exclude or limit our liability in any way where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, for defective products where liability cannot be excluded, and for any guarantee or right under the Consumer Protection Act 1999.

Subject to that, we are not liable for loss that was not foreseeable, or for loss of profit, business or opportunity, and our total liability for any claim relating to an order is limited to the amount you paid for that order — except where the law says a higher amount is due, in which case the law prevails.

We are not responsible for a failure to perform caused by something outside our reasonable control, such as a courier’s failure, a banking outage, a natural disaster or a government restriction. Where that happens we will tell you and, if the delay is substantial, you may cancel and be refunded.

15. If part of these Terms does not hold

If any provision of these Terms is found to be unenforceable, the rest continues to apply. Not enforcing a right immediately does not mean we have given it up.

16. Changes to these Terms

We may update these Terms. The version that applies to your order is the version published on the Website at the time you placed it, so save or print a copy if you want to keep it. Material changes will be posted on the Website before they take effect.

17. Governing law and disputes

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction, without prejudice to any mandatory consumer protection that applies to you. Before going further, please contact us — most problems are quicker to solve directly.

18. Contact us

T&L Slimming Global Sdn. Bhd. (201601024428 (1195367-T)), trading as smoo
Prime Axis Industrial Park No.16, Jalan Sepadu 25/123A, Taman Sri Muda, 40400 Shah Alam, Selangor, Malaysia
Email: hello.smootravel@gmail.com